Thank you for choosing BRIC’S MILANO. We strive to make your shopping experience as smooth as possible. Please review our return and exchange policy for luggage below:
Processing Time: Please allow 1-3 weeks for returns to be processed. We apologize for any inconvenience this may cause.
Returns within the USA: If your purchase doesn’t meet your expectations, you can return it in its original condition within 30 days of receipt. Ship returns to our BRIC’S USA/Returns Department.
Note: Monogramming/personalization voids the refund policy, and personalized products cannot be refunded or exchanged.
Third-Party Retailers: Returns are not accepted for items bought from other BRIC’S MILANO retailers or third-party websites. Items purchased from a retailer must be returned to that specific store, following their return policy.
Important: BRIC’S MILANO online does not accept returns for items bought at BRIC’s retail stores, and vice versa.
Refund Criteria: To receive a refund based on the purchase price:
- Return merchandise within 30 days of receipt.
- Ensure items are unused, with all tags attached, and show no signs of wear or tear.
- We do not provide return shipping labels; customers are responsible for return shipping costs.
- A restocking fee applies to refunds, but not for exchanges.
Please Note: Items returned without original packaging or in unacceptable condition will be refused.
Product Damage and Extended Warranty: Refer to BRIC’S Extended Warranty Policy for damage after use.
Manufacturing Defects: We replace or repair items for manufacturing defects, excluding damage from normal wear and tear, misuse, improper care, negligence, accidents, or transport damage.
Failed Delivery: Refused items and those returned after failed delivery attempts will receive a store credit, minus shipping costs. Any related return charges imposed by the shipping carrier may be deducted.
Policy Updates: BRIC’S MILANO reserves the right to determine refund eligibility and update this policy without notice.
Final Sale and Sample Sale Purchases: Items marked “FINAL SALE” or “SAMPLE SALE” are sold ‘as is’ and are not returnable.
Return Procedure:
- Send your return using a trackable method, insuring the shipment.
- Include a copy of the order invoice with a note stating the reason for return.
- Use the original shipment packaging, blacking out any additional labels.
- Ship to:
BRIC’S USA/Returns Dept
4 Engelhard Ave
Avenel, NJ, 07001
Exchanges: To exchange an item, return it as specified above with a note indicating the desired exchange. We’ll ship the new items, and you’re responsible for any price difference.
Return Restocking Charge: Returning an item incurs a 10% restocking charge, deducted from the original payment method.
Customer Care: For assistance, email brics@customer.email or speak with a live agent on LiveChat.
Computer Resolution Disclaimer: Actual colors may vary due to different computer screen resolutions. We strive to show accurate product colors but cannot guarantee exact matches.